Plunder Scenario 11
Your entity has an exclusive beverage contract with a major supplier. One day, you are walking through central receiving and find that a truck just delivered a pallet of water for Facilities from an MRO contractor. What do you do?
AP Response:
Although we initially considered returning the water delivery, it had arrived on a pallet via a shipping company, and doing so would likely have incurred significant restocking and shipping fees. Instead, we opted for a more practical approach: We sent a courteous reminder to the end-user about our exclusive beverage agreement with Pepsi and provided clear instructions for ordering water through the appropriate channels in the future.